Do not hesitate to contact our customer service if you have any questions or doubts. We are reachable from Monday to Friday from 10 a.m. to 5 p.m. by email: [email protected], by online chat on our site, and by phone: +31 (0) 85 27 35 189.
FREQUENTLY ASKED QUESTIONS
Last Updated on February 10, 2021
Please refer to our terms and conditions under “10.1. Contract cancellation” for more information:
Please refer to our “Return Policy” Page for more information about how to return a product:
Please note that If you don’t want to keep the item for a particular reason, you may send it back sealed. We cannot accept items that have been opened. Please note that shipping costs are at your own expense.
Once your order has been validated you must allow between 5-10 working days for your order to be shipped.
For more information, you can contact us through our different means of contact (e-mail, chat or phone). Our customer service remains at your disposal to assist you throughout your customer experience.
Please refer to our “Delivery Information” page for more information about our shipments and shipping partners:
If for some unfortunate reason your package has arrived either broken or damaged we advise you to contact us immediately. This is best done by email so you can provide us with the necessary details and evidence.