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Frequently Asked Questions

F.A.Q

How do I order?

You can simply place your order using the ‘add to cart’ button. After you are done selecting the items you want to buy, you have to go to your shopping cart, fill in the required information and pay by using one of the selected payment methods provided for you.

Which payment methods do you provide?

You can pay with Paypal, Mastercard, Visa, Sofort, iDeal or Bank Transfer. Please note your order will be processed when the payment has been completed.

What to do if my order didn’t arrive?

If your order hasn’t arrived, we suggest you contact the customer service using the contact us page. Please select the related topic and fill in all of the information you possess. We will get back to you as soon as we have more information about the issue. Please note that this can take up to 5 business days.

My order came in broken, how to proceed?

We suggest you immediately contact the customer service using the contact us page. Take photos of the damaged goods and of the packaging. This way we can start an investigation at the post office.

Some items of my order are missing. How is this possible?

We highly recommend inspecting the package when the postal service brings it to your address. If the packaging has been damaged we recommend you take pictures immediately and tell the deliverer to note as damaged. If you weren’t able to detect any damage on the packaging we highly suggest you take photos of the packing slip and the goods you have received. When in doubt, contact us immediately. Also, if the package is intact and there is no reason to suspect anything happened to it, you may also want to contact the customer service. There is a possibility that the order has been partially sent, due to the (large) quantity of the items and/or availability of the products. If this is the case, you will always be notified by our staff beforehand.

When will my order arrive?

We strive to send the goods you have ordered almost immediately after your order has been completed. However, sometimes it can occur that a product is not in stock. When this is the case, you will be notified of the delay. We send the products starting on Monday mornings until Friday evenings. Please note that some postal services to not deliver on Mondays or on the weekends. This happens beyond our control.

Which countries do you deliver?

We deliver to the entire European Union. This includes: Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Kingdom of the Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, United Kingdom, Sweden.

How can I return an item?

When the product(s) you have ordered are still new, unused and sealed you can return items within 14 days of purchase. If the product has been compromised, damaged or used, we may reserve the right to only give you a partial refund or deny the return completely. Due to the nature of some hygene products (i.e. deodorants, cremes, hair ties etc.) we cannot accept any returns when the seal has been broken. When returning items the transporting costs are at your own expense. We recommend you save the tracking code until the return has been finalised.

What is the return address?

PerfumeDeal24 RETURNS DEPT., Rietveldenweg 41, 5222 AP, 's-HERTOGENBOSCH Noord-Brabant, The Netherlands

I have returned my items back, when will I receive a refund?

When the products have been received back in the warehouse, we will do extensive checking on the products to make sure the items are still in good condition. When the items are still sealed and in good condition, we will give you a refund within 5 business days. Depending on your payment method, receiving the refund can take up to 8 business days. When the return is in bad condition (i.e. used/ opened) we reserve the right to decline your return request and send the items back to you.

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